Doing Good, Every Day
One Big Family
-
Wendy's
COMPANYWendy's
Apply NowReady to tackle a fun and rewarding career? There are hundreds of Wendy's job openings in your area. Apply today and find the job that you have been looking for!
-
Wendy's Shift Leader
COMPANYWendy's
Apply NowJob Description
Description STATEMENT OF PURPOSE To aid restaurant management in the achievement of restaurant objectives and assist in assigning, directing and following up on activities of Crew Members while providing quality products and services in a clean and safe environment to each and every customer. This position must be able to work and communicate effectively with store management and Crew Members. ESSENTIAL FUNCTIONS An individual must be able to perform each of the essential functions satisfactorily. Shift Leaders must be WeLearn certified (25 curricula) and line effective in all positions. NPC Quality Burgers will, upon request, provide reasonable accommodation in accordance with the ADA to the known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless to do so would cause the company an undue hardship. The Shift Leader must be able to perform each of the following essential functions: • Must be able to come to work promptly and regularly • Must be able to take direction and work well with others • Must be able to work in a fast paced environment and accomplish multiple tasks within established timeframes • Must be able to stand much of the work day • Must be able to concentrate and perform duties accurately • Must be able to react to change productively and handle other tasks as assigned • Must be able to perform the Accountabilities and Key Measurement Criteria • Must be able to fulfill the Knowledge and Ability Section • Must be able to perform as stated in the Work Environment; Physical Demands Section SUPERVISORY RESPONSIBILITY While direct supervision is not assigned to this position, job responsibilities may include providing functional guidance to Crew Members, including assignment delegation, instruction, and follow-through. May carry out opening/closing procedures and supervise service period shifts, but does not have the authority to hire, discipline or terminate employees. ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA Key Measurement Criteria: In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered and evaluated. The actual results as well as the methods used to obtain the results should be assessed and commented on within the performance evaluation. The Key Measurement Criteria should not be viewed as the only factors to evaluate, as there are normally additional items that relate to a specific individual or market. 1. Assists the restaurant team in meeting or exceeding all company established People Metrics by utilizing all available tools and systems. Utilizes Interviewing and Selection tools when assisting with the hiring of team members. Executes 4 Corner Training consistently utilizing WeLearn courses and Observation Checklists. Treats all team members fairly with respect and dignity. KEY MEASUREMENT CRITERIA • Annualized crew turnover of 100%-119% • Restaurant WeLearn Certifications at average of 13-15 • Restaurant staffing at 85%-95% 2. Assists the restaurant team in achieving all company established Service Metrics by utilizing all established tools and procedures. Utilizes Voice of the Customer Data to establish areas of opportunities and responds appropriately by executing the Customer Experience Playbook. Establishes daily shift goals and appropriately completes the Daily Operations Plan and Huddles to appropriately position employees and execute a focused, A level shift. Resolves customer problems with care and concern utilizing BLAST. Seeks customer feedback by regularly performing Table Visits and Pick Up Window Visits. Utilizes Total Restaurant Cleaning system and conducts regular restaurant Walk Throughs to maintain a clean, inviting restaurant that is always Rush Ready. KEY MEASUREMENT CRITERIA • Voice of the Customer Overall Satisfaction scores of 60% or higher • Restaurant Speed of Service metrics maintained at 156-180 seconds • Customer Experience Evaluation score of 90% or better 3. Assists the restaurant team in achieving all company established Sales Metrics utilizing all available systems tools and procedures. Drives ticket growth by keeping team focused on suggestive selling and add ons. Drives traffic growth by providing positive guest experiences to drive repeat visits and positive word of mouth advertising. Gets involved in the local community in a way that drives Sales in the restaurant (Community Nights, donations, sponsorships, appearances at community events.) Knows local trade area and provides information to help the company remain competitive. Executes all LTO and new product initiatives, appropriately including team member training, suggestive selling, quality control and POP placement/maintenance. KEY MEASUREMENT CRITERIA • Positive Comp Sales Percentage 0-5 pts above company average • Ticket Growth Percentage 0-1.5 pts above company average • Traffic Growth Percentage 0-5 pts above company averag -
Wendy's Crew Member- Hagerstown, MD
COMPANYWendy's
Apply NowWhat you'll do* Utilizing knowledge of positional skills, customer service and courtesy, health and safety regulations, and all Wendy's policies and procedures.* Providing quality products and service in a clean and safe environment to each and every customer.* Strong customer service skills and a great attitude are required.* All employees must be at least 16 years of age and possess all documents and permits required by state and federal law.What you can expect* Get paid after EVERY SHIFT with Instant Pay!* Flexible schedules* Competitive pay (up to $11.00/hr)* Opportunity for growth* Cell phone discount program* 401k plan with match* Newly remodeled restaurant* Fun, fast-paced, family work environmentWhat we expect from youDEPENDABILITYAs a member of a team, it is necessary that all crew members arrive at work on timefor their scheduled shift. Absences must be held to a minimum and all 'call-off'procedures must be strictly followed.CUSTOMER RELATIONSAll crew members must understand and demonstrate good 'people skills' in dealingwith customers. Prompt, friendly, courteous service, delivered with a pleasantattitude is essential. The Service Excellence Promise must be delivered to each andevery customer.COOPERATIONAll crew members must have a 'teamwork' attitude and be able to contribute to theefficient operation of the shift. Positive working relationships among the entirerestaurant team are a must.PERSONAL APPEARANCEEach crew member is expected to present a neat, well-groomed appearance at alltimes. This includes strict adherence to the dress code policy.ENVIRONMENTAL CONDITIONSThe fast pace within our restaurants and the need to meet requests from the public,requires all crew members to be able to handle stressful situations while maintaininga calm, pleasant attitude and efficient working pace.All employees must be at least 16 years of age and possess all documents and permits required by state and federal law.This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.Visit https://nowhiring.com/WendysGEF/job-details/43530175 to apply
-
Wendy's is open for Drive-Thru or Delivery and we're hiring - Shift Leader
COMPANYWendy's
Wendy's is open for Drive-Thru or Delivery and we're Hiring near you! With the rapid pace at which things are changing, we're continually adapting to continue supporting the Wendy's Family across the country, including our team members and all of our company employees.Apply Now
Aid restaurant management in the achievement of restaurant objectives and assist in assigning, directing and following up on activities of Crew Members while providing quality products and services in a clean and safe environment to each and every customer. This position must be able to work and communicate effectively with store management and Crew Members.
ESSENTIAL FUNCTIONS
An individual must be able to perform each of the essential functions satisfactorily. Shift Leaders must be WeLearn certified (25 curricula) and line effective in all positions. NPC Quality Burgers will, upon request, provide reasonable accommodation in accordance with the ADA to the known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless to do so would cause the company an undue hardship. The Shift Leader must be able to perform each of the following essential functions:
Must be able to come to work promptly and regularly
Must be able to take direction and work well with others
Must be able to work in a fast paced environment and accomplish multiple tasks within established timeframes
Must be able to stand much of the work day
Must be able to concentrate and perform duties accurately
Must be able to react to change productively and handle other tasks as assigned
Must be able to perform the Accountabilities and Key Measurement Criteria
Must be able to fulfill the Knowledge and Ability Section
Must be able to perform as stated in the Work Environment; Physical Demands Section
SUPERVISORY RESPONSIBILITY
While direct supervision is not assigned to this position, job responsibilities may include providing
functional guidance to Crew Members, including assignment delegation, instruction, and follow-through.
May carry out opening/closing procedures and supervise service period shifts, but does not have the
authority to hire, discipline or terminate employees.
ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA
Key Measurement Criteria: In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered
and evaluated. The actual results as well as the methods used to obtain the results should be
assessed and commented on within the performance evaluation. The Key Measurement Criteria should not be viewed as the only factors to evaluate, as there are normally additional items that
relate to a specific individual or market.
1. Assists the restaurant team in meeting or exceeding all company established People Metrics by utilizing all available tools and systems. Utilizes Interviewing and Selection tools when assisting with the hiring of team members. Executes 4 Corner Training consistently utilizing WeLearn courses and Observation Checklists. Treats all team members fairly with respect and dignity.
KEY MEASUREMENT CRITERIA
Annualized crew turnover of 100%-119%
Restaurant WeLearn Certifications at average of 13-15
Restaurant staffing at 85%-95%
2. Assists the restaurant team in achieving all company established Service Metrics by utilizing all established tools and procedures. Utilizes Voice of the Customer Data to establish areas of opportunities and responds appropriately by executing the Customer Experience Playbook. Establishes daily shift goals and appropriately completes the Daily Operations Plan and Huddles to appropriately position employees and execute a focused, A level shift. Resolves customer problems with care and concern utilizing BLAST. Seeks customer feedback by regularly performing Table Visits and Pick Up Window Visits. Utilizes Total Restaurant Cleaning system and conducts regular restaurant Walk Throughs to maintain a clean, inviting restaurant that is always Rush Ready.
KEY MEASUREMENT CRITERIA
Voice of the Customer Overall Satisfaction scores of 60% or higher
Restaurant Speed of Service metrics maintained at 156-180 seconds
Customer Experience Evaluation score of 90% or better
3. Assists the restaurant team in achieving all company established Sales Metrics utilizing all available systems tools and procedures. Drives ticket growth by keeping team focused on suggestive selling and add ons. Drives traffic growth by providing positive guest experiences to drive repeat visits and positive word of mouth advertising. Gets involved in the local community in a way that drives Sales in the restaurant (Community Nights, donations, sponsorships, appearances at community events.) Knows local trade area and provides information to help the company remain competitive. Executes all LTO and new product initiatives, appropriately including team member training, suggestive selling, quality control and POP placement/maintenance.
KEY MEASUREMENT CRITERIA
Positive Comp Sales Percentage 0-5 pts above company average
Ticket Growth Percentage 0-1.5 pts above company average
Traffic Growth Percentage 0-5 pts above company average
4. Assists the restaurant team in achieving all company established financial metrics utilizing all available systems, tools and procedures. Adheres to published schedules and makes forecasting/labor adjustments as necessary to maintain labor guide variance at an acceptable level. Completes accurate daily inventory counts, maintains acceptable inventory levels, ensures FIFO is utilized and ensures customer orders are correctly keyed into the POS system to minimize food waste and eliminate theft in the restaurant. Maintains a safe working environment to avoid customer or team member injuries. Trains and monitors team members to properly utilize and care for all restaurant equipment and supplies to minimize maintenance and replacement costs.
KEY MEASUREMENT CRITERIA
Food Variance of 1.5%-1.79%
Period Labor Variance of +/-30-59.99 hours
Controllable Profit Growth of 2%-4.9%
5. Consistently demonstrates NPC Quality Burgers Leadership Traits
KEY MEASUREMENT CRITERIA
Always does the right thing: Leads with the utmost integrity and has zero tolerance for unethical behavior. Focuses on what is best for our product, people, and place.
Is a steward of people: Takes a people first mentality, treating others with dignity and respect. Elevates performance through coaching and people development.
Builds and inspires a strong team: Selects the right talent and never compromises standards. Inspires through positive energy, recognition and leading by example.
Exudes positive enthusiasm: Believes in the positive intentions of others. Maintains professional maturity with a balance of realism, optimism and fun.
Proactively solves problems without excuses: Acts with urgency to solve problems and remove obstacles.
Acts courageously and challenges the status quo: Asks questions, is not afraid to challenge themselves and others to improve every day.
Is open minded and an active learner: Continuously learns by staying up-to-date on current events and industry trends. Is curious, invites feedback and wants to try new things.
Has humility and self-confidence: Is self-aware and uplifting. Knows their personal strengths and leads with confidence.
Has Pride in self and work: Is a self-starter and delivers quality work, has high-standards for themselves and their team.
Is committed to winning: Is competitive and wants to be the best, committed to the overall cause of the business.
KNOWLEDGE AND ABILITY
Certified in Sta -
Assistant General Manager
COMPANYWendy's
Apply NowWendy's - 20025 ASHBROOK COMMONS PLAZA [Restaurant Manager] As an Assistant General Manager at Wendy's, you'll: Provide the direction, training and expertise required to ensure customer expectations are exceeded; Ensure each shift you oversee achieves its business goals; Help run a million-dollar business through high energy and high standards; Assist with building bench strength by developing successful Crew and Shift Supervisors; Maintain a Team atmosphere...Immediately Hiring >>
-
General Manager
COMPANYWendy's
Apply NowWendy's - 20025 ASHBROOK COMMONS PLAZA [Restaurant Manager] As a Restaurant General Manager at Wendy's, you'll ensure positive guest experiences, develop Crew Members and Managers and drive the financial health of the restaurant by: Providing friendly service with a Smile; Monitoring Food Procedures to ensure we provide the quality products; Training Crew Members in operational and service behaviors; Supervising Crew in service, cleanliness and food quality behaviors; Executing cost control systems...Immediately Hiring >>
-
Restaurant Shift Leader
COMPANYWendy's
Apply NowJob Description
Description STATEMENT OF PURPOSE To aid restaurant management in the achievement of restaurant objectives and assist in assigning, directing and following up on activities of Crew Members while providing quality products and services in a clean and safe environment to each and every customer. This position must be able to work and communicate effectively with store management and Crew Members. ESSENTIAL FUNCTIONS An individual must be able to perform each of the essential functions satisfactorily. Shift Leaders must be WeLearn certified (25 curricula) and line effective in all positions. NPC Quality Burgers will, upon request, provide reasonable accommodation in accordance with the ADA to the known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless to do so would cause the company an undue hardship. The Shift Leader must be able to perform each of the following essential functions: • Must be able to come to work promptly and regularly • Must be able to take direction and work well with others • Must be able to work in a fast paced environment and accomplish multiple tasks within established timeframes • Must be able to stand much of the work day • Must be able to concentrate and perform duties accurately • Must be able to react to change productively and handle other tasks as assigned • Must be able to perform the Accountabilities and Key Measurement Criteria • Must be able to fulfill the Knowledge and Ability Section • Must be able to perform as stated in the Work Environment; Physical Demands Section SUPERVISORY RESPONSIBILITY While direct supervision is not assigned to this position, job responsibilities may include providing functional guidance to Crew Members, including assignment delegation, instruction, and follow-through. May carry out opening/closing procedures and supervise service period shifts, but does not have the authority to hire, discipline or terminate employees. ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA Key Measurement Criteria: In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered and evaluated. The actual results as well as the methods used to obtain the results should be assessed and commented on within the performance evaluation. The Key Measurement Criteria should not be viewed as the only factors to evaluate, as there are normally additional items that relate to a specific individual or market. 1. Assists the restaurant team in meeting or exceeding all company established People Metrics by utilizing all available tools and systems. Utilizes Interviewing and Selection tools when assisting with the hiring of team members. Executes 4 Corner Training consistently utilizing WeLearn courses and Observation Checklists. Treats all team members fairly with respect and dignity. KEY MEASUREMENT CRITERIA • Annualized crew turnover of 100%-119% • Restaurant WeLearn Certifications at average of 13-15 • Restaurant staffing at 85%-95% 2. Assists the restaurant team in achieving all company established Service Metrics by utilizing all established tools and procedures. Utilizes Voice of the Customer Data to establish areas of opportunities and responds appropriately by executing the Customer Experience Playbook. Establishes daily shift goals and appropriately completes the Daily Operations Plan and Huddles to appropriately position employees and execute a focused, A level shift. Resolves customer problems with care and concern utilizing BLAST. Seeks customer feedback by regularly performing Table Visits and Pick Up Window Visits. Utilizes Total Restaurant Cleaning system and conducts regular restaurant Walk Throughs to maintain a clean, inviting restaurant that is always Rush Ready. KEY MEASUREMENT CRITERIA • Voice of the Customer Overall Satisfaction scores of 60% or higher • Restaurant Speed of Service metrics maintained at 156-180 seconds • Customer Experience Evaluation score of 90% or better 3. Assists the restaurant team in achieving all company established Sales Metrics utilizing all available systems tools and procedures. Drives ticket growth by keeping team focused on suggestive selling and add ons. Drives traffic growth by providing positive guest experiences to drive repeat visits and positive word of mouth advertising. Gets involved in the local community in a way that drives Sales in the restaurant (Community Nights, donations, sponsorships, appearances at community events.) Knows local trade area and provides information to help the company remain competitive. Executes all LTO and new product initiatives, appropriately including team member training, suggestive selling, quality control and POP placement/maintenance. KEY MEASUREMENT CRITERIA • Positive Comp Sales Percentage 0-5 pts above company average • Ticket Growth Percentage 0-1.5 pts above company average • Traffic Growth Percentage 0-5 pts above company averag -
Assistant Manager
COMPANYWendy's
Apply NowJob Description
Description As the Assistant Manager, you'll enjoy plenty of work-related perks, such as company medical benefits, advancement opportunities, provided uniforms, meal discounts, and more. The Assistant Manager is responsible for keeping our restaurant exceptionally clean and well-run. He or she will assist the General Manager in the day-to-day fast food restaurant operations and in managing the staff of our Wendy's. These duties will include executing company policies, procedures, and programs. The Assistant Manager must have experience in business management and people motivation and must be an excellent communicator. As the Assistant Manager, you will report directly to the Wendy's General Manager. Some of your responsibilities may be to: Comply with food safety procedures Work with management team to meet sales goals Manage food and labor costs Execute company policies and procedures Monitor food inventory levels Manage and maintain safe working conditions Manage crew member employees Interview and recommend crew members for hiring Provide proper training for crew members Maintain fast, accurate service and provide top-notch customer service to every guest that comes into our fast food restaurant The Assistant Manager will help to support the company by creating and maintaining an excellent work environment by providing leadership, direction, and development to subordinate supervisors and team members alike. -
Shift Supervisor
COMPANYWendy's
Apply NowThis job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations.Wendy's Shift Supervisor:Inspire Crew members to always do their bestEnsure guests enjoy an outstanding customer experienceGet great results while creating a warm, welcoming place for both employees and customersGrow management skills in a fast-paced environmentFoster a Team atmosphere
-
Wendy's is open for Drive-Thru or Delivery and we're hiring - Crew Member
COMPANYWendy's
Wendy's is open for Drive-Thru or Delivery and we're Hiring near you! With the rapid pace at which things are changing, we're continually adapting to continue supporting the Wendy's Family across the country, including our team members and all of our company employees.Apply Now
As a Wendy's Crew Member, you'll enjoy the benefits of working in a fun, fast-paced environment where uniforms are provided, meal discounts are granted, and there is plenty of room for career advancement. Who knows, this could be your first step to a huge career!
The Wendy's Crew Member is responsible for providing excellent customer service to our guests. Our customers are our number one priority, and if you feel the same way, you are guaranteed to succeed with Wendy's.
As the Crew Member, some of your responsibilities may be to:
Interact with customers in a pleasant and up-beat fashion
Be punctual, attentive to detail, friendly, willing to learn, reliable, and, above all, honest
Maintain a neat and clean appearance
Follow food safety procedures
Maintain a safe working condition
Anticipate and identify problems and help find solutions
Follow the direction of the Shift Supervisor and/or Wendy's manager
The ideal Wendy's Crew Member maintains a professional appearance while providing high-quality customer service. He or she must be able to work in a team setting. -
Restaurant Manager
COMPANYWendy's
Apply NowThis job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.Restaurant Managers are an integral part of the restaurant leadership and management team. Restaurant Managers provide the direction, training and expertise required to ensure that the customer's expectations are exceeded and that each shift that they oversee achieves its business goals.Restaurant Managers:Help run a million-dollar business through high energy and high standardsUnderstand the right way to do business and helps the team act accordinglyAssist with building bench strength by developing successful Crew and Shift SupervisorsMaintain a Team atmosphere
-
Wendy's is open for Drive-Thru or Delivery and we're hiring - Restaurant Manager
COMPANYWendy's
Wendy's is open for Drive-Thru or Delivery and we're Hiring near you! With the rapid pace at which things are changing, we're continually adapting to continue supporting the Wendy's Family across the country, including our team members and all of our company employees.Apply Now
STATEMENT OF PURPOSE
Manages the operations and staff of a Wendy's restaurant, including the execution of all Company policies,
procedures, programs and systems. Ensures achievement of restaurant objectives are reached in all areas while
following all Company guidelines. Ensures compliance with all federal, state and local laws and ethical business
practices. Provides leadership, direction, training and development to subordinate managers and crew.
ESSENTIAL FUNCTIONS
An individual must be able to perform each of the essential functions satisfactorily. NPC Quality Burgers will, upon
request, provide reasonable accommodation in accordance with the ADA to the known physical or mental limitations
of an otherwise qualified employee or applicant with a disability, unless to do so would cause the company an undue
hardship. The Restaurant General Manager must be able to perform each the following essential functions:
Must be able to come to work promptly and regularly
Must be able to take direction and work well with others
Must be able to work in a fast paced environment and accomplish multiple tasks within established
timeframes
Must be able to stand much of the work day
Must be able to concentrate and perform duties accurately
Must be able to react to change productively and handle other tasks as assigned
Must be able to perform the Accountabilities and Key Measurement Criteria
Must be able to fulfill the Knowledge and Ability Section
Must be able to perform as stated in the Work Environment; Physical Demands Section
SUPERVISORY RESPONSIBILITY
Direct supervision is assigned to this position and job responsibilities include providing functional guidance to Crew
Members, Sr. Crew Members, Shift Leaders and Assistant Managers, including training/development, assignment
delegation, instruction, and follow-through. Restaurant General Managers have the authority to hire, discipline and
terminate employees but must consult with their Area General Manager and Human Resources Manager in regards
to disciplinary actions and terminations.
ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA
Key Measurement Criteria: In order to achieve consistency throughout our system as we measure and
evaluate performance, the measurement criteria following each accountability should be considered
and evaluated. The actual results as well as the methods used to obtain the results should be
assessed and commented on within the performance evaluation. The Key Measurement Criteria should not
be viewed as the only factors to evaluate, as there are normally additional items that
relate to a specific individual or market.
1. Leads the restaurant team in meeting or exceeding all company established People Metrics by
utilizing all available tools and systems; providing training, instruction and follow up for restaurant
Created 2/2/2017
team in regards to People processes; and creating/executing restaurant plans to improve People
metrics. Utilizes Interviewing and Selection tools during the hiring process. Executes 4 Corner
Training consistently utilizing WeLearn courses and Observation Checklists. Treats all team
members fairly with respect and dignity.
KEY MEASUREMENT CRITERIA
Annualized crew turnover of 100%-119%
Restaurant WeLearn Certifications at average of 13-15
Restaurant staffing at 85%-95%
2. Leads the restaurant team in meeting or exceeding all company established Service Metrics by utilizing all
established tools and procedures; providing training, instruction and follow up for all restaurant team
members in regards to all Service processes/procedures; and creating/executing restaurant plans to
improve Service metrics. Utilizes Voice of the Customer Data to establish areas of opportunities and
responds appropriately by executing the Customer Experience Playbook. Establishes daily shift goals and
appropriately completes the Daily Operations Plan and Huddles to appropriately position employees and
execute a focused, A level shift. Resolves customer problems with care and concern utilizing BLAST. Seeks
customer feedback by regularly performing Table Visits and Pick Up Window Visits. Utilizes Total
Restaurant Cleaning system and conducts regular restaurant Walk Throughs to maintain a clean, inviting
restaurant that is always Rush Ready.
KEY MEASUREMENT CRITERIA
Voice of the Customer Overall Satisfaction scores of 60% or higher
Restaurant Speed of Service metrics maintained at 156-180 seconds
Customer Experience Evaluation score of 90% or better
3. Leads the restaurant team in meeting or exceeding all company established Sales Metrics utilizing all
available systems tools and procedures; providing training, instruction and follow up to all restaurant team
members in regards to Sales Growth processes/procedures; and creating/executing restaurant plans to
improve Sales metrics. Drives ticket growth by keeping team focused on suggestive selling and add ons.
Drives traffic growth by providing positive guest experiences to drive repeat visits and positive word of
mouth advertising. Gets involved in the local community in a way that drives Sales in the restaurant
(Community Nights, donations, sponsorships, appearances at community events.) Knows local trade area
and provides information to help the company remain competitive. Executes all LTO and new product
initiatives, appropriately including team member training, suggestive selling, quality control and POP
placement/maintenance.
KEY MEASUREMENT CRITERIA
Positive Comp Sales Percentage 0-5 pts above company average
Ticket Growth Percentage 0-1.5 pts above company average
Traffic Growth Percentage 0-5 pts above company average
4. Leads the restaurant team in meeting or exceeding all company established financial metrics utilizing all
available systems, tools and procedure; providing training, instruction and follow up to all restaurant team
members in regards to Profit Growth processes/procedures; and creating/executing restaurant plans to
improve Financial metrics. Adheres to published schedules/creates schedules and makes forecasting/labor
adjustments as necessary to maintain labor guide variance at an acceptable level. Completes accurate
daily/weekly inventory counts, maintains acceptable inventory levels, ensures FIFO is utilized and ensures
customer orders are correctly keyed into the POS system to minimize food waste and eliminate theft in the
Created 2/2/2017
restaurant. Maintains a safe working environment to avoid customer or team member injuries. Trains and
monitors Shift Leaders and Crew Members to properly utilize and care for all restaurant equipment and
supplies to minimize maintenance and replacement costs.
KEY MEASUREMENT CRITERIA
Food Variance of 1.5%-1.79%
Period Labor Variance of +/-30-59.99 hours
Controllable Profit Growth of 2%-4.9%
5. Consistently demonstrates NPC Quality Burgers Leadership Traits and works to develop these traits in
subordinate management team members.
KEY MEASUREMENT CRITERIA
Always does the right thing: Leads with the utmost integrity and has zero tolerance for unethical
behavior. Focuses on what is best for our product, people, and place.
Is a steward of people: Takes a pe -
Team Member
COMPANYWendy's
Apply NowWendy's - 8901 WISCONSIN AVE [Restaurant Associate / Crew Member] As a Team Member at Wendy's, you'll accomplish many tasks during an action-packed shift including: Serving the drive-thru; Greeting customers; Running the register; Preparing menu items; Loading stock; Keeping the restaurant clean and inviting; Being a star player with accuracy and attention to details...Immediately Hiring >>
-
Shift Leader
COMPANYWendy's
Apply NowJob Description
Description STATEMENT OF PURPOSE To aid restaurant management in the achievement of restaurant objectives and assist in assigning, directing and following up on activities of Crew Members while providing quality products and services in a clean and safe environment to each and every customer. This position must be able to work and communicate effectively with store management and Crew Members. ESSENTIAL FUNCTIONS An individual must be able to perform each of the essential functions satisfactorily. Shift Leaders must be WeLearn certified (25 curricula) and line effective in all positions. NPC Quality Burgers will, upon request, provide reasonable accommodation in accordance with the ADA to the known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless to do so would cause the company an undue hardship. The Shift Leader must be able to perform each of the following essential functions: • Must be able to come to work promptly and regularly • Must be able to take direction and work well with others • Must be able to work in a fast paced environment and accomplish multiple tasks within established timeframes • Must be able to stand much of the work day • Must be able to concentrate and perform duties accurately • Must be able to react to change productively and handle other tasks as assigned • Must be able to perform the Accountabilities and Key Measurement Criteria • Must be able to fulfill the Knowledge and Ability Section • Must be able to perform as stated in the Work Environment; Physical Demands Section SUPERVISORY RESPONSIBILITY While direct supervision is not assigned to this position, job responsibilities may include providing functional guidance to Crew Members, including assignment delegation, instruction, and follow-through. May carry out opening/closing procedures and supervise service period shifts, but does not have the authority to hire, discipline or terminate employees. ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA Key Measurement Criteria: In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered and evaluated. The actual results as well as the methods used to obtain the results should be assessed and commented on within the performance evaluation. The Key Measurement Criteria should not be viewed as the only factors to evaluate, as there are normally additional items that relate to a specific individual or market. 1. Assists the restaurant team in meeting or exceeding all company established People Metrics by utilizing all available tools and systems. Utilizes Interviewing and Selection tools when assisting with the hiring of team members. Executes 4 Corner Training consistently utilizing WeLearn courses and Observation Checklists. Treats all team members fairly with respect and dignity. KEY MEASUREMENT CRITERIA • Annualized crew turnover of 100%-119% • Restaurant WeLearn Certifications at average of 13-15 • Restaurant staffing at 85%-95% 2. Assists the restaurant team in achieving all company established Service Metrics by utilizing all established tools and procedures. Utilizes Voice of the Customer Data to establish areas of opportunities and responds appropriately by executing the Customer Experience Playbook. Establishes daily shift goals and appropriately completes the Daily Operations Plan and Huddles to appropriately position employees and execute a focused, A level shift. Resolves customer problems with care and concern utilizing BLAST. Seeks customer feedback by regularly performing Table Visits and Pick Up Window Visits. Utilizes Total Restaurant Cleaning system and conducts regular restaurant Walk Throughs to maintain a clean, inviting restaurant that is always Rush Ready. KEY MEASUREMENT CRITERIA • Voice of the Customer Overall Satisfaction scores of 60% or higher • Restaurant Speed of Service metrics maintained at 156-180 seconds • Customer Experience Evaluation score of 90% or better 3. Assists the restaurant team in achieving all company established Sales Metrics utilizing all available systems tools and procedures. Drives ticket growth by keeping team focused on suggestive selling and add ons. Drives traffic growth by providing positive guest experiences to drive repeat visits and positive word of mouth advertising. Gets involved in the local community in a way that drives Sales in the restaurant (Community Nights, donations, sponsorships, appearances at community events.) Knows local trade area and provides information to help the company remain competitive. Executes all LTO and new product initiatives, appropriately including team member training, suggestive selling, quality control and POP placement/maintenance. KEY MEASUREMENT CRITERIA • Positive Comp Sales Percentage 0-5 pts above company average • Ticket Growth Percentage 0-1.5 pts above company average • Traffic Growth Percentage 0-5 pts above company averag -
Crew Member
COMPANYWendy's
Apply NowThis job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.Crew employees provide a level of customer service that exceeds our customer's expectations. This includes making and serving great tasting products in a friendly and courteous environment every single day.Wendy's Crew:Greet each guest with a smile and a warm welcomeCan multi-task and doesn't wait to be told what to doUnderstand what it takes to get the job done rightLearn from experience, as well as from those who have experienceWork well in a Team environment to get things done collectively
-
Shift Supervisor
COMPANYWendy's
Apply NowThis job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations.Wendy's Shift Supervisor:Inspire Crew members to always do their bestEnsure guests enjoy an outstanding customer experienceGet great results while creating a warm, welcoming place for both employees and customersGrow management skills in a fast-paced environmentFoster a Team atmosphere
-
Assistant General Manager
COMPANYWendy's
Apply NowWendy's - 20025 ASHBROOK COMMONS PLAZA [Restaurant Manager] As an Assistant General Manager at Wendy's, you'll: Provide the direction, training and expertise required to ensure customer expectations are exceeded; Ensure each shift you oversee achieves its business goals; Help run a million-dollar business through high energy and high standards; Assist with building bench strength by developing successful Crew and Shift Supervisors; Maintain a Team atmosphere...Immediately Hiring >>
-
Restaurant Shift Leader
COMPANYWendy's
Apply NowJob Description
Description STATEMENT OF PURPOSE To aid restaurant management in the achievement of restaurant objectives and assist in assigning, directing and following up on activities of Crew Members while providing quality products and services in a clean and safe environment to each and every customer. This position must be able to work and communicate effectively with store management and Crew Members. ESSENTIAL FUNCTIONS An individual must be able to perform each of the essential functions satisfactorily. Shift Leaders must be WeLearn certified (25 curricula) and line effective in all positions. NPC Quality Burgers will, upon request, provide reasonable accommodation in accordance with the ADA to the known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless to do so would cause the company an undue hardship. The Shift Leader must be able to perform each of the following essential functions: • Must be able to come to work promptly and regularly • Must be able to take direction and work well with others • Must be able to work in a fast paced environment and accomplish multiple tasks within established timeframes • Must be able to stand much of the work day • Must be able to concentrate and perform duties accurately • Must be able to react to change productively and handle other tasks as assigned • Must be able to perform the Accountabilities and Key Measurement Criteria • Must be able to fulfill the Knowledge and Ability Section • Must be able to perform as stated in the Work Environment; Physical Demands Section SUPERVISORY RESPONSIBILITY While direct supervision is not assigned to this position, job responsibilities may include providing functional guidance to Crew Members, including assignment delegation, instruction, and follow-through. May carry out opening/closing procedures and supervise service period shifts, but does not have the authority to hire, discipline or terminate employees. ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA Key Measurement Criteria: In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered and evaluated. The actual results as well as the methods used to obtain the results should be assessed and commented on within the performance evaluation. The Key Measurement Criteria should not be viewed as the only factors to evaluate, as there are normally additional items that relate to a specific individual or market. 1. Assists the restaurant team in meeting or exceeding all company established People Metrics by utilizing all available tools and systems. Utilizes Interviewing and Selection tools when assisting with the hiring of team members. Executes 4 Corner Training consistently utilizing WeLearn courses and Observation Checklists. Treats all team members fairly with respect and dignity. KEY MEASUREMENT CRITERIA • Annualized crew turnover of 100%-119% • Restaurant WeLearn Certifications at average of 13-15 • Restaurant staffing at 85%-95% 2. Assists the restaurant team in achieving all company established Service Metrics by utilizing all established tools and procedures. Utilizes Voice of the Customer Data to establish areas of opportunities and responds appropriately by executing the Customer Experience Playbook. Establishes daily shift goals and appropriately completes the Daily Operations Plan and Huddles to appropriately position employees and execute a focused, A level shift. Resolves customer problems with care and concern utilizing BLAST. Seeks customer feedback by regularly performing Table Visits and Pick Up Window Visits. Utilizes Total Restaurant Cleaning system and conducts regular restaurant Walk Throughs to maintain a clean, inviting restaurant that is always Rush Ready. KEY MEASUREMENT CRITERIA • Voice of the Customer Overall Satisfaction scores of 60% or higher • Restaurant Speed of Service metrics maintained at 156-180 seconds • Customer Experience Evaluation score of 90% or better 3. Assists the restaurant team in achieving all company established Sales Metrics utilizing all available systems tools and procedures. Drives ticket growth by keeping team focused on suggestive selling and add ons. Drives traffic growth by providing positive guest experiences to drive repeat visits and positive word of mouth advertising. Gets involved in the local community in a way that drives Sales in the restaurant (Community Nights, donations, sponsorships, appearances at community events.) Knows local trade area and provides information to help the company remain competitive. Executes all LTO and new product initiatives, appropriately including team member training, suggestive selling, quality control and POP placement/maintenance. KEY MEASUREMENT CRITERIA • Positive Comp Sales Percentage 0-5 pts above company average • Ticket Growth Percentage 0-1.5 pts above company average • Traffic Growth Percentage 0-5 pts above company averag -
Wendy's is open for Drive-Thru or Delivery and we're hiring - Shift Leader
COMPANYWendy's
Wendy's is open for Drive-Thru or Delivery and we're Hiring near you! With the rapid pace at which things are changing, we're continually adapting to continue supporting the Wendy's Family across the country, including our team members and all of our company employees.Apply Now
Aid restaurant management in the achievement of restaurant objectives and assist in assigning, directing and following up on activities of Crew Members while providing quality products and services in a clean and safe environment to each and every customer. This position must be able to work and communicate effectively with store management and Crew Members.
ESSENTIAL FUNCTIONS
An individual must be able to perform each of the essential functions satisfactorily. Shift Leaders must be WeLearn certified (25 curricula) and line effective in all positions. NPC Quality Burgers will, upon request, provide reasonable accommodation in accordance with the ADA to the known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless to do so would cause the company an undue hardship. The Shift Leader must be able to perform each of the following essential functions:
Must be able to come to work promptly and regularly
Must be able to take direction and work well with others
Must be able to work in a fast paced environment and accomplish multiple tasks within established timeframes
Must be able to stand much of the work day
Must be able to concentrate and perform duties accurately
Must be able to react to change productively and handle other tasks as assigned
Must be able to perform the Accountabilities and Key Measurement Criteria
Must be able to fulfill the Knowledge and Ability Section
Must be able to perform as stated in the Work Environment; Physical Demands Section
SUPERVISORY RESPONSIBILITY
While direct supervision is not assigned to this position, job responsibilities may include providing
functional guidance to Crew Members, including assignment delegation, instruction, and follow-through.
May carry out opening/closing procedures and supervise service period shifts, but does not have the
authority to hire, discipline or terminate employees.
ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA
Key Measurement Criteria: In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered
and evaluated. The actual results as well as the methods used to obtain the results should be
assessed and commented on within the performance evaluation. The Key Measurement Criteria should not be viewed as the only factors to evaluate, as there are normally additional items that
relate to a specific individual or market.
1. Assists the restaurant team in meeting or exceeding all company established People Metrics by utilizing all available tools and systems. Utilizes Interviewing and Selection tools when assisting with the hiring of team members. Executes 4 Corner Training consistently utilizing WeLearn courses and Observation Checklists. Treats all team members fairly with respect and dignity.
KEY MEASUREMENT CRITERIA
Annualized crew turnover of 100%-119%
Restaurant WeLearn Certifications at average of 13-15
Restaurant staffing at 85%-95%
2. Assists the restaurant team in achieving all company established Service Metrics by utilizing all established tools and procedures. Utilizes Voice of the Customer Data to establish areas of opportunities and responds appropriately by executing the Customer Experience Playbook. Establishes daily shift goals and appropriately completes the Daily Operations Plan and Huddles to appropriately position employees and execute a focused, A level shift. Resolves customer problems with care and concern utilizing BLAST. Seeks customer feedback by regularly performing Table Visits and Pick Up Window Visits. Utilizes Total Restaurant Cleaning system and conducts regular restaurant Walk Throughs to maintain a clean, inviting restaurant that is always Rush Ready.
KEY MEASUREMENT CRITERIA
Voice of the Customer Overall Satisfaction scores of 60% or higher
Restaurant Speed of Service metrics maintained at 156-180 seconds
Customer Experience Evaluation score of 90% or better
3. Assists the restaurant team in achieving all company established Sales Metrics utilizing all available systems tools and procedures. Drives ticket growth by keeping team focused on suggestive selling and add ons. Drives traffic growth by providing positive guest experiences to drive repeat visits and positive word of mouth advertising. Gets involved in the local community in a way that drives Sales in the restaurant (Community Nights, donations, sponsorships, appearances at community events.) Knows local trade area and provides information to help the company remain competitive. Executes all LTO and new product initiatives, appropriately including team member training, suggestive selling, quality control and POP placement/maintenance.
KEY MEASUREMENT CRITERIA
Positive Comp Sales Percentage 0-5 pts above company average
Ticket Growth Percentage 0-1.5 pts above company average
Traffic Growth Percentage 0-5 pts above company average
4. Assists the restaurant team in achieving all company established financial metrics utilizing all available systems, tools and procedures. Adheres to published schedules and makes forecasting/labor adjustments as necessary to maintain labor guide variance at an acceptable level. Completes accurate daily inventory counts, maintains acceptable inventory levels, ensures FIFO is utilized and ensures customer orders are correctly keyed into the POS system to minimize food waste and eliminate theft in the restaurant. Maintains a safe working environment to avoid customer or team member injuries. Trains and monitors team members to properly utilize and care for all restaurant equipment and supplies to minimize maintenance and replacement costs.
KEY MEASUREMENT CRITERIA
Food Variance of 1.5%-1.79%
Period Labor Variance of +/-30-59.99 hours
Controllable Profit Growth of 2%-4.9%
5. Consistently demonstrates NPC Quality Burgers Leadership Traits
KEY MEASUREMENT CRITERIA
Always does the right thing: Leads with the utmost integrity and has zero tolerance for unethical behavior. Focuses on what is best for our product, people, and place.
Is a steward of people: Takes a people first mentality, treating others with dignity and respect. Elevates performance through coaching and people development.
Builds and inspires a strong team: Selects the right talent and never compromises standards. Inspires through positive energy, recognition and leading by example.
Exudes positive enthusiasm: Believes in the positive intentions of others. Maintains professional maturity with a balance of realism, optimism and fun.
Proactively solves problems without excuses: Acts with urgency to solve problems and remove obstacles.
Acts courageously and challenges the status quo: Asks questions, is not afraid to challenge themselves and others to improve every day.
Is open minded and an active learner: Continuously learns by staying up-to-date on current events and industry trends. Is curious, invites feedback and wants to try new things.
Has humility and self-confidence: Is self-aware and uplifting. Knows their personal strengths and leads with confidence.
Has Pride in self and work: Is a self-starter and delivers quality work, has high-standards for themselves and their team.
Is committed to winning: Is competitive and wants to be the best, committed to the overall cause of the business.
KNOWLEDGE AND ABILITY
Certified in Sta -
Crew Member
COMPANYWendy's
Apply NowThis job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.Crew employees provide a level of customer service that exceeds our customer's expectations. This includes making and serving great tasting products in a friendly and courteous environment every single day.Wendy's Crew:Greet each guest with a smile and a warm welcomeCan multi-task and doesn't wait to be told what to doUnderstand what it takes to get the job done rightLearn from experience, as well as from those who have experienceWork well in a Team environment to get things done collectively
We are a job search engine. We are not an agent or representative of any Employer.
These companies may also be hiring in your area:
