Drain Technician (Residential)
We’re looking for exceptional technicians to deliver the most efficient, highest quality customer experiences in residential drain cleaning.
As a drain technician, you will work as part of a dynamic and passionate team to demonstrate technical competency and ensure desired sales metrics. You will diagnose and repair drain issues. You will lead customers to confident buying decisions.
Complete all drain cleaning, jetting and cable work related to in-home, service calls.
Provide camera service for every mainline stoppage within 24 hours of the report.
Know how to establish customer rapport to sell the right products and services.
Educate and assist customers on the importance of sewer repair and replacement.
Help customers select the right maintenance plan and understand warranty information.
Explain reasons for blockage and illustrate how you will resolve the issue.
Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
Show yourself as professional and knowledgeable to win new referrals and repeat business.
Work alongside customer service and dispatch to ensure overall success of the business.
Protect drain cleaning and camera equipment and keep a well inventoried truck.
Participate actively in all training exercises, morning meetings, trade shows and retreats.
Train and mentor apprentices to ensure quick, accurate repairs.
Be accurate and timely with invoices, time cards, curbside feedback and option sheets.
Residential plumbing experience preferred
High school degree or equivalent
Ability to effectively communicate technical information to non-technical customers
Excellent written and verbal skills
Previous experience negotiating with customers and selling flat rate pricing services/repairs
Criminal background check will be performed.
Good driving record.
Drug-free (we conduct random drug screen).
Possess own basic hand tools necessary to perform job duties.
Possess a driver’s license